TY  - BOOK
AU  - Hoyle,David
TI  - ISO 9000 quality systems handbook: using the standards as a framework for business improvement 
SN  - 9781856176842
PY  - 2009///
CY  - Amsterdam
PB  - Butterworth-Heinemann
KW  - Quality control
KW  - Standards
KW  - Total quality management
N1  - Includes index
ER  -