Womack, James P. <br/><br/>
Lean solutions :  how companies and customers can create value and wealth together / 
James P. Womack and Daniel T. Jones 
 - New York, NY :  Free Press,  c2005 
 - 355 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 331-336) and index 
<br/><br/><label>ISBN: </label>9780743277785 0743277783 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Value added<br/>Industrial efficiency<br/>Organizational effectiveness