TY  - BOOK
AU  - Womack,James P.
AU  - Jones,Daniel T.
TI  - Lean solutions: how companies and customers can create value and wealth together 
SN  - 9780743277785
PY  - 2005///
CY  - New York, NY
PB  - Free Press
KW  - Customer relations
KW  - Value added
KW  - Industrial efficiency
KW  - Organizational effectiveness
N1  - Includes bibliographical references (p. 331-336) and index
ER  -