01232nam a2200289 a 4500 vtls000061626 KUKTEM 20251117145530.0 120608t2011 caua f b 001 0 eng d 9781605099750 (pbk. : alk. paper) 1605099759 (pbk. : alk. paper) 201209271439 fauzi 201206081641 sri UMP HF5415.5 .B45 2011 Bell, Chip R. Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson San Francisco : Berrett-Koehler Publishers, c2011 vii, 248 p. : ill. ; 22 cm. Includes bibliographical references (p. 233-235) and index Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews Customer relations Customer services Customer loyalty Internet Patterson, John R. 0 0 0 0 20000 20000 2019-09-04 61.18 0 HF5415.5 .B45 2011 0000066922 2019-09-04 00:00:00 1 61.18 2019-09-04 OPEN VIRTUA40 48208 48214 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*5200*6500*6501*6502*6503*7000*9992