Wired and dangerous
how your customers have changed and what to do about it
Bell, Chip R.
creator
Patterson, John R.
text
bibliography
cau
San Francisco
Berrett-Koehler Publishers
c2011
2011
monographic
eng
vii, 248 p. : ill. ; 22 cm.
Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews
specialized
Chip R. Bell, John R. Patterson
Includes bibliographical references (p. 233-235) and index
Customer relations
Customer services
Customer loyalty
Internet
9781605099750 (pbk. : alk. paper)
1605099759 (pbk. : alk. paper)
UMP
120608
20251117145530.0
vtls000061626