Rouse, William B. <br/><br/>
People and organizations :  explorations of human-centered design / 
William B. Rouse 
 - Hoboken, N.J. :  John Wiley,  c2007 
 - xx, 446 p. :  ill. ;  25 cm. 
 - Wiley series in systems engineering and management .
 - Wiley series in systems engineering and management .
<br/><br/>Includes bibliographical references and index 
<br/><br/>The path of serendipity -- Estimation, mental models, and teams -- Processes, networks, and demands -- Tasks, errors, and automation -- Failures, detection, and diagnosis -- Displays, controls, aiding, and training -- Information, knowledge, and decision making -- Products, systems, and services -- Invention, innovation, and options -- Challenges, situations, and change -- Value, work, and transformation -- People, organizations, and serendipity 
<br/><br/><label>ISBN: </label>0470099046 (cloth) 9780470099049 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human engineering