@book{48220,
	author = {Hartley, Robert F.},
	title = {Management mistakes and successes /},
	publisher = {Wiley,},
	year = {c2008},
	address = {Hoboken, NJ :},
	edition = {9th ed.},
	note = {Includes index},
	url = {http://www.loc.gov/catdir/toc/ecip0716/2007016754.html}
}