Self-service in the internet age :  expectations and experiences / 
cDave Oliver, Celia Romm Livermore, Fay Sudweeks, editors 
 - London :  Springer ,  2009 
 - xii, 277 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1848002068 9781848002067 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Internet--Social aspects<br/>Internet--Economic aspects<br/>Service industries--Data processing<br/>Internet service providers