TY  - BOOK
AU  - Oliver,Dave
AU  - Romm-Livermore,Celia
AU  - Sudweeks,Fay
TI  - Self-service in the internet age: expectations and experiences 
SN  - 1848002068
PY  - 2009///
CY  - London
PB  - Springer
KW  - Internet
KW  - Social aspects
KW  - Economic aspects
KW  - Service industries
KW  - Data processing
KW  - Internet service providers
N1  - Includes bibliographical references and index
ER  -