TY  - BOOK
AU  - Leibling,Mike
TI  - Working with the enemy: how to survive and thrive with really difficult people 
SN  - 9780749454678
PY  - 2009///
CY  - London
PB  - Kogan Page
KW  - Interpersonal conflict
KW  - Conflict management
N1  - Includes index
ER  -