Service science, management and engineering :  education for the 21st century / 
Bill Hefley, Wendy Murphy, eds 
 - New York  :  Springer ,  c2008 
 - xxvi, 384 p. :  ill. ;  25 cm. 
 - Service science .
 - Service science .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780387765778 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management