TY  - BOOK
AU  - Hefley,Bill
AU  - Murphy,Wendy
TI  - Service science, management and engineering: education for the 21st century 
T2  - Service science
SN  - 9780387765778
PY  - 2008///
CY  - New York
PB  - Springer
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -