Maxwell, Dorothy <br/><br/>
Phone skills for the information age / 
Dorothy Maxwell 
 - 3rd ed. 
 - New York, NY :  McGraw-Hill,  2006 
 - x, 142 p. :  ill. ;  28 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780073017273 0073017272 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business<br/>Telephone etiquette