@book{49051,
	author = {Parmenter, David},
	title = {Key performance indicators :},
	publisher = {John Wiley & Sons,},
	year = {c2007},
	address = {Hoboken, NJ :},
	note = {Includes index},
	url = {http://www.loc.gov/catdir/toc/ecip0616/2006020849.html}
}