@book{49256,
	author = {Nash, Mark A. and Poling, Sheila R.},
	title = {Mapping the total value stream :},
	publisher = {CRC Press,},
	year = {c2008},
	address = {Boca Raton :},
	note = {"A Productivity Press book."},
	url = {http://www.loc.gov/catdir/toc/ecip085/2007048326.html}
}