The ASQ ISO 9000:2000 handbook / 
Charles A. Cianfrani, Joseph J. Tsiakals, and John E. (Jack) West, editors 
 - Milwaukee, Wisc. :  ASQ Quality Press,  c2002 
 - xxi, 913 p. :  ill. ;  26 cm. +  1 CD-ROM 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780873895224 0873895223 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Total quality management<br/>Quality control--Standards