TY  - BOOK
AU  - Cianfrani,Charles A.
AU  - Tsiakals,Joseph J.
AU  - West,Jack
TI  - The ASQ ISO 9000:2000 handbook
SN  - 9780873895224
PY  - 2002///
CY  - Milwaukee, Wisc.
PB  - ASQ Quality Press
KW  - Quality control
KW  - Total quality management
KW  - Standards
N1  - Includes bibliographical references and index
ER  -