Chang, Elizabeth <br/><br/>
Trust and reputation for service-oriented environments :  technologies for building business intelligence and consumer confidence / 
Elizabeth Chang, Tharam Dillon, Farookh K. Hussain 
 - Chichester, England ;  Hoboken, NJ :  John Wiley & Sons Inc.,  c2006 
 - xix, 349 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0470015470 (cloth : alk. paper) 9780470015476 (cloth : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce--Security measures<br/>Business enterprises--Computer networks--Security measures<br/>Trust<br/>Consumer confidence<br/>Consumer protection