Lent, Robin <br/><br/>
Selling luxury :  connect with affluent customers, create unique experiences through impeccable service, and close the sale / 
 Selling luxury :  connect with affluent customers, create unique experiences through impeccable service, and close the sale : lessons from Cartier, Lexus, the Four Seasons, Piaget, Dior, Moet-Hennessy, and other luxury brands / 
Robin Lent and Genevieve Tour 
 - Hoboken, NJ :  John Wiley,  c2009 
 - xvii, 158 p. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780470457993 (cloth) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Affluent consumers<br/>Luxury goods industry