01197nam a2200265 a 4500 vtls000044265 KUKTEM 20251117145614.0 090915t2009 nju f 001 0 eng d 9780470457993 (cloth) 201107132251 VLOAD 201005121157 fauzi 200909151023 nadia UMP HF5415.5 .L45 2009 Lent, Robin Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale / Robin Lent and Genevieve Tour Selling luxury : connect with affluent customers, create unique experiences through impeccable service, and close the sale : lessons from Cartier, Lexus, the Four Seasons, Piaget, Dior, Moet-Hennessy, and other luxury brands / Robin Lent and Genevieve Tour Hoboken, NJ : John Wiley, c2009 xvii, 158 p. ; 24 cm. Includes index Customer services Affluent consumers Luxury goods industry Tour, Genevieve 0 0 0 0 10000 10000 2019-09-04 82.08 0 HF5415.5 .L45 2009 0000046440 2019-09-04 00:00:00 1 82.08 2019-09-04 OPEN VIRTUA40 49695 49701 VTLSSORT0080*0200*0400*0900*1000*2450*2460*2600*3000*5000*6500*6501*6502*7000*9991