TY  - BOOK
AU  - Lent,Robin
AU  - Tour,Genevieve
TI  - Selling luxury: connect with affluent customers, create unique experiences through impeccable service, and close the sale 
SN  - 9780470457993 (cloth)
PY  - 2009///
CY  - Hoboken, NJ
PB  - John Wiley
KW  - Customer services
KW  - Affluent consumers
KW  - Luxury goods industry
N1  - Includes index
ER  -