O'Shannessy, Vivienne <br/><br/>
Practical front office skills :  a practical approach / 
Vivienne O'Shannessy 
 - Frenchs Forest, NSW :  Pearson,  c2009 
 - v, 370 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780733988752 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel--Australia--Textbooks<br/>Hospitality industry--Australia--Textbooks<br/>Hospitality industry--Employees--Training of