TY  - BOOK
AU  - O'Shannessy,Vivienne
TI  - Practical front office skills: a practical approach 
SN  - 9780733988752 (pbk.)
PY  - 2009///
CY  - Frenchs Forest, NSW
PB  - Pearson
KW  - Hotel front desk personnel
KW  - Australia
KW  - Textbooks
KW  - Hospitality industry
KW  - Employees
KW  - Training of
N1  - Includes bibliographical references and index
ER  -