TY  - BOOK
AU  - Russell,J.P.
TI  - Continual improvement assessment guide: promoting and sustaining business results 
SN  - 9780873896146
PY  - 2004///
CY  - Milwaukee, Wis
PB  - ASQ Quality Press
KW  - Management audit
KW  - Organizational effectiveness
KW  - Evaluation
KW  - Total quality management
ER  -