Hyken, Shep <br/><br/>
The cult of the customer :  create an amazing customer experience that turns satisfied customers into customer evangelists / 
Shep Hyken 
 - Hoboken, NJ :  Wiley ,  2009 
 - 244 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780470404829 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer loyalty<br/>Customer relations