Blazey, Mark L. <br/><br/>
Insights to performance excellence 2004 :  an inside look at the 2004 Baldrige Award Criteria / 
 Insights to performance excellence 2004  an inside look at the 2004 Baldrige Award Criteria  [electronic resource] : 
Mark L. Blazey 
 - Milwaukee, Wis :  American Society for Quality ,  c2004 
 - xvi, 361 p. :  ill. ;  28 cm. +  1 CD-ROM 
<br/><br/> Includes index 
<br/><br/><br/>System requirements: some files require Adobe Acrobat reader, MS Word,  MS Excel to view; CD-ROM drive 
<br/><br/><label>ISBN: </label>9780873896238 0873896238 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Awards<br/>Benchmarking (Management)<br/>Malcolm Baldrige National Quality Award