00995nam a2200241 a 4500001001400000003000700014005001700021008004100038020001800079020001500097040000800112100002000120245011600140246012100256260006000377300004600437500001900483538010700502650003700609650003000646650004400676710003300720vtls000031133KUKTEM20251117150042.0080825t2004    wiua   f      001 0 eng d  a9780873896238  a0873896238  aUMP1 aBlazey, Mark L.10aInsights to performance excellence 2004 :ban inside look at the 2004 Baldrige Award Criteria /cMark L. Blazey3 aInsights to performance excellence 2004h[electronic resource] :ban inside look at the 2004 Baldrige Award Criteria  aMilwaukee, Wis :bAmerican Society for Quality ,cc2004  axvi, 361 p. :bill. ;c28 cm. +e1 CD-ROM  aIncludes index  aSystem requirements: some files require Adobe Acrobat reader, MS Word,  MS Excel to view; CD-ROM drive 0aTotal quality managementxAwards 0aBenchmarking (Management) 0aMalcolm Baldrige National Quality Award2 aAmerican Society for Quality