TY  - BOOK
AU  - Blazey,Mark L.
ED  - American Society for Quality
TI  - Insights to performance excellence 2004: an inside look at the 2004 Baldrige Award Criteria 
SN  - 9780873896238
PY  - 2004///
CY  - Milwaukee, Wis
PB  - American Society for Quality
KW  - Total quality management
KW  - Awards
KW  - Benchmarking (Management)
KW  - Malcolm Baldrige National Quality Award
N1  - Includes index
ER  -