@book{50389,
	author = {Larkin, Judy},
	title = {Strategic reputation risk management /},
	publisher = {Palgrave Macmillan,},
	year = {2003},
	address = {Houndmills, Basingstoke, Hampshire ;},
	url = {http://www.loc.gov/catdir/description/hol032/2002035789.html}
}