Harris, Michael D. S. <br/><br/>
The business value of IT :  managing risks, optimizing performance, and measuring results / 
Michael D.S. Harris, David Herron, Stasia Iwanicki 
 - Boca Raton, FL :  CRC Press,  c2008 
 - xxvi, 266 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business? 
<br/><br/><label>ISBN: </label>9781420064742 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Economic aspects