01341nam a2200217 a 4500001001400000003000700014005001700021008004100038020003100079040000800110100002600118245014800144260004000292300003500332504005000367505054000417650004500957700001801002700002101020856008201041vtls000037745KUKTEM20251117150049.0090615t2008    flua   f b    001 0 eng d  a9781420064742 (alk. paper)  aUMP1 aHarris, Michael D. S.14aThe business value of IT :bmanaging risks, optimizing performance, and measuring results /cMichael D.S. Harris, David Herron, Stasia Iwanicki  aBoca Raton, FL :bCRC Press,cc2008  axxvi, 266 p. :bill. ;c25 cm.  aIncludes bibliographical references and index0 aWhat should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business? 0aInformation technologyxEconomic aspects1 aHerron, David1 aIwanicki, Stasia413Table of contents onlyuhttp://www.loc.gov/catdir/toc/ecip083/2007044640.html