The managing risks, optimizing performance, and measuring results Harris, Michael D. S. creator Herron, David Iwanicki, Stasia text bibliography flu Boca Raton, FL CRC Press c2008 2008 monographic eng

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xxvi, 266 p. : ill. ; 25 cm. What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business? specialized Michael D.S. Harris, David Herron, Stasia Iwanicki Includes bibliographical references and index Information technology Economic aspects 9781420064742 (alk. paper) http://www.loc.gov/catdir/toc/ecip083/2007044640.html http://www.loc.gov/catdir/toc/ecip083/2007044640.html UMP 090615 20251117150049.0 vtls000037745