TY  - BOOK
AU  - Harris,Michael D.S.
AU  - Herron,David
AU  - Iwanicki,Stasia
TI  - The business value of IT: managing risks, optimizing performance, and measuring results 
SN  - 9781420064742 (alk. paper)
PY  - 2008///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Information technology
KW  - Economic aspects
N1  - Includes bibliographical references and index; What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?
UR  - http://www.loc.gov/catdir/toc/ecip083/2007044640.html
ER  -