Matthews, Joseph R. <br/><br/>
Scorecards for results :  a guide for developing a library balanced scorecard / 
Joseph R. Matthews 
 - Westport, Conn. :  Libraries Unlimited,  2008 
 - xvii, 112 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>What is a balanced scorecard? -- The library scorecard -- A suggested process -- The mission and vision -- Strategy and strategy maps -- Identify critical success factors -- Selecting performance measures -- Choosing targets and initiatives -- Sustaining the use of scorecards -- Communicating your scorecard 
<br/><br/><label>ISBN: </label>9781591586982 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public libraries--Evaluation