a guide for developing a library balanced scorecard Matthews, Joseph R. creator text bibliography ctu Westport, Conn Libraries Unlimited 2008 monographic eng

print

xvii, 112 p. : ill. ; 26 cm. What is a balanced scorecard? -- The library scorecard -- A suggested process -- The mission and vision -- Strategy and strategy maps -- Identify critical success factors -- Selecting performance measures -- Choosing targets and initiatives -- Sustaining the use of scorecards -- Communicating your scorecard specialized Joseph R. Matthews Includes bibliographical references and index Public libraries Evaluation 9781591586982 (alk. paper) http://www.loc.gov/catdir/toc/ecip089/2008003689.html http://www.loc.gov/catdir/toc/ecip089/2008003689.html UMP 090707 20251117150050.0 vtls000039677