01415nam a2200325 a 4500 vtls000033909 KUKTEM 20251117150052.0 090115t2009 maua f b 001 0 eng d 9780073380933 0073380938 201107132303 VLOAD 200912221045 jamee 200908141545 VLOAD 200908141516 VLOAD 200901151502 nadia UMP HD9980.5 .Z45 2009 Zeithmal, Valarie A. Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler 5th ed. Boston : McGraw-Hill Irwin, c2009 xxviii, 708 p. : ill., map ; 26 cm. Includes bibliographical references and index Service industries Marketing Customer services Marketing Bitner, Mary Jo. Gremler, Dwayne D. Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0808/2008003660-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0808/2008003660-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0808/2008003660-t.html 0 0 0 0 10000 10000 2019-09-04 619.81 0 HD9980.5 .Z45 2009 0000042011 2019-09-04 00:00:00 1 619.81 2019-09-04 OPEN VIRTUA40 50755 50761 VTLSSORT0080*0200*0201*0400*0900*1000*2450*2500*2600*3000*5040*6500*6501*6502*7000*7001*8560*8561*8562*9991