TY  - BOOK
AU  - Neely,A.D.
TI  - Business performance measurement: unifying theories and integrating practice 
SN  - 9780521855112 (hardback : alk. paper)
PY  - 2007///
CY  - Cambridge, New York
PB  - Cambridge University Press
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Total quality management
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0715/2007014640.html
ER  -