@book{51303,
	author = {Goetsch, David L. and Davis, Stanley},
	title = {Quality management for organizational excellence :},
	publisher = {Prentice Hall,},
	year = {c2010},
	address = {Upper Saddle River, N.J. :},
	edition = {6th ed.},
	note = {Rev. ed. of: Quality management : introduction to total quality management for production, processing, and services. 5th ed. 2006},
	url = {http://www.loc.gov/catdir/toc/ecip0828/2008040391.html}
}