Goetsch, David L. <br/><br/>
Quality management for organizational excellence :  introduction to total quality / 
David L. Goetsch, Stanley B. Davis 
 - 6th ed. 
 - Upper Saddle River, N.J. :  Prentice Hall,  c2010 
 - xvii, 634 p. :  ill. ;  29 cm. 
<br/><br/> Rev. ed. of: Quality management : introduction to total quality management for production, processing, and services. 5th ed. 2006 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780135019672 0135019672 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management