@book{51515,
	author = {Martin, James William},
	title = {Lean six sigma for the office /},
	publisher = {CRC Press,},
	year = {c2009},
	series = {Series on resource management},
	address = {Boca Raton :},
	url = {http://www.loc.gov/catdir/toc/ecip0813/2008011862.html}
}