Martin, James William <br/><br/>
Lean six sigma for the office / 
James William Martin 
 - Boca Raton :  CRC Press,  c2009 
 - xxii, 339 p. :  ill. ;  25 cm. 
 - Series on resource management .
 - Series on resource management .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781420068795 (alk. paper) 1420068792 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Six sigma (Quality control standard)<br/>Office management<br/>Service industries--Quality control