TY  - BOOK
AU  - Martin,James William
TI  - Lean six sigma for the office
T2  - Series on resource management
SN  - 9781420068795 (alk. paper)
PY  - 2009///
CY  - Boca Raton
PB  - CRC Press
KW  - Total quality management
KW  - Six sigma (Quality control standard)
KW  - Office management
KW  - Service industries
KW  - Quality control
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0813/2008011862.html
ER  -