01199nam a2200217 a 4500001001400000003000700014005001700021008004100038020001800079040000800097100002200105245012800127260004600255300003400301504005000335505045400385650003500839650004100874650004000915650002600955vtls000038320KUKTEM20251117150116.0090619t2009    flua   f b    001 0 eng d  a9781604270068  aUMP1 aTaylor, Gerald M.10aLean six sigma service excellence :ba guide to green belt certification and bottom line improvement /cby Gerald M. Taylor  aFt. Lauderdale, FL :bJ. Ross Pub,cC2008  axix, 289 p. :bill. ;c24 cm.  aIncludes bibliographical references and index0 aThe quest for productivity -- It’s the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards -- The six sigma project team -- Six sigma soft skills: working with and through others -- Management by fact : the dmaic approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence 0aService industriesxManagement 0aSix sigma (Quality control standard) 0aService industriesxQuality control 0aProduction management