01510nam a2200277 a 4500 vtls000038320 KUKTEM 20251117150116.0 090619t2009 flua f b 001 0 eng d 9781604270068 201107132315 VLOAD 201004261023 jamee 200908141634 VLOAD 200908141608 VLOAD 200906191505 saini UMP HD9980.5 .T39 2008 Taylor, Gerald M. Lean six sigma service excellence : a guide to green belt certification and bottom line improvement / by Gerald M. Taylor Ft. Lauderdale, FL : J. Ross Pub, C2008 xix, 289 p. : ill. ; 24 cm. Includes bibliographical references and index The quest for productivity -- It’s the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards -- The six sigma project team -- Six sigma soft skills: working with and through others -- Management by fact : the dmaic approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence Service industries Management Six sigma (Quality control standard) Service industries Quality control Production management 0 0 0 0 10000 10000 2019-09-04 208.60 2 3 HD9980.5 .T39 2008 0000045479 2024-05-28 00:00:00 2024-04-02 1 208.60 2019-09-04 OPEN VIRTUA40 51580 51586 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*5050*6500*6501*6502*6503*9991 2