@book{51785,
	author = {Hughes, Marcia M.},
	title = {Handbook for developing emotional and social intelligence :},
	publisher = {Pfeiffer,},
	year = {c2009},
	series = {Pfeiffer essential resources for training and HR professionals},
	address = {San Francisco, CA :},
	note = {"Essential knowledge"--P. [iii]}
}