TY  - BOOK
AU  - Shaffie,Sheila
AU  - Shahbazi,Shahbaz
TI  - Lean six sigma
T2  - McGraw-Hill 36-hour courses
SN  - 9780071743853
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Six sigma (Quality control standard)
KW  - Total quality management
KW  - Organizational effectiveness
N1  - Includes index
ER  -