01346nam a2200265 a 4500 vtls000044212 KUKTEM 20251117150127.0 090914t2009 cau f b 001 0 eng d 9780470345047 (cloth) 201107132317 VLOAD 201005061214 fauzi 200909141617 nadia 200909141617 nadia UMP HF5415.5 .G75 2009 Griffin, Jill Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world / Jill Griffin 1st ed. San Francisco, CA : Jossey-Bass, c2009 xiv, 274 p. ; 24 cm. Includes bibliographical references and index Get a grip -- Welcome to the compulsion-to-compare planet -- Why customers search and switch -- Get the credit you?re due -- Ace your buyer?s worth-it test -- Manage perception makers and takers -- Be (and stay) damn different -- Fortify your firewall -- Build customer trust -- Find and grow passionate-to-serve employees -- Look for tamers that teach -- Move on now! -- Follow the 10 day starter plan Customer relations Customer loyalty Customer services 0 0 0 0 10000 10000 2019-09-04 68.37 0 HF5415.5 .G75 2009 0000046496 2019-09-04 00:00:00 1 68.37 2019-09-04 OPEN VIRTUA40 51968 51974 VTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5040*5050*6500*6501*6502*9991