Jeston, John <br/><br/>
Business process management :  practical guidelines to successful implementations / 
John Jeston and Johan Nelis 
 - 2nd ed. 
 - Oxford ;  Burlington, Mass. :  Elsevier/Butterworth-Heinemann,  2008 
 - xxvii, 469 p. :  ill. ;  25 cm. 
<br/><br/> Previous ed.: 2006 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780750686563 (pbk.) 0750686561 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management<br/>Workflow--Management<br/>Reengineering (Management)<br/>Business planning<br/>Information technology--Management<br/>Process control<br/>Organizational change