TY  - BOOK
AU  - Jeston,John
AU  - Nelis,Johan
TI  - Business process management: practical guidelines to successful implementations 
SN  - 9780750686563 (pbk.)
PY  - 2008///
CY  - Oxford, Burlington, Mass.
PB  - Elsevier/Butterworth-Heinemann
KW  - Industrial management
KW  - Workflow
KW  - Management
KW  - Reengineering (Management)
KW  - Business planning
KW  - Information technology
KW  - Process control
KW  - Organizational change
N1  - Previous ed.: 2006; Includes bibliographical references and index
ER  -