Find your next : using the business genome approach to find your company's next competitive edge /
by Andrea Kates
- New York : McGraw-Hill, c2012
- xxviii, 226 p. : ill ; 24 cm.
Includes bibliographical references and index
The business genome: the key to next -- A new outlook for business -- The find your next process -- Products and services -- Customer impact -- Talent, leadership, and culture -- Process design -- Secret sauce -- Trendability